Description
The purpose of this discussion is to better understand the role that personality and emotional intelligence (EI) can play in effective and not-so-effective communications. Share a link to a video (minimum 5 minutes) or article (minimum 3 pages) that is relevant to the influence of personality and EI on the communication process in the workplace. Especially focus on how to communicate with people who have a personality differences or on how these differences can create conflict and misunderstandings.