Description
Overview
Communication is a two-way channel for an HR professional. Organizations rely on human resource professionals to advise and consult with employees on policies, procedures, organizational goals, employee development, etc. As HR professionals engage with employees, their goal is to provide positive experiences that result in retention and the reduction of risks. An employee-centric approach that is conducive to professional and proper communication techniques can enhance employee morale, increase employee engagement, and support an inclusive work atmosphere. In this series of human resource Inbox assignments, you will practice applying the type of informal, yet accurate, communication needed for chat instant messaging tools in the modern workplace.
You are the HR professional at your company. One of your major duties is to monitor the HR instant messaging channel. The HR Inbox chat channel allows HR to communicate and support employees directly. While monitoring the HR channel, you receive the following chat messages from employees:
- Dear HR: My supervisor is asking me to meet tomorrow morning. I do not feel comfortable doing so alone. Can I bring my coworker to the meeting?
- Dear HR: My coworker just got a raise and is in the union. I am not in the union— am I getting a raise?
- Dear HR: I was just suspended because I took a phone call from my child’s school when at work. My child was sick. Why was I suspended?
Directions
To complete this assignment, write a response to each of the three employee chat messages above as if you are the HR professional responding through instant messaging. You must explain the roles and responsibilities of human resources to accurately address each employee question.
