GEB 3213 SPC Communication Process Gone Awry Essay

Description

Write a short scenario in which the communication process does not go well for the people involved. It should be a business communication. If possible, use an exchange that actually happened. The miscommunication should not be solely caused by language issues. Do not pick a problem that has been solved.

Miscommunication should be based on a problem that does not have a simple solution (do not talk to people when they’re on the phone; speak to people in their own language). Best solutions are a process improvement that is not a one-time solution that could only be applied to this one situation with same people involved. Be sure process improvement can be applied in similar situations with different people. Develop an organizational process improvement solution. Do not use a communication problem that was already solved.

Discuss the situation rather than preparing a dialogue recreating the situation.

Discuss the communication process to show where and why communication broke down. Explain who the people were, what medium was used, what the barriers were, and what contexts existed. Explain how the communication process could be improved. It must be process improvement and not just solution to specific problem.

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