QUESTIONS 1 : PART A / Document series DARFT

Choose one of the following scenarios, and produce the requested documents for one scenario only. Each scenario asks you to prepare a range of documents. Students are responsible for determining the appropriate genre (email, memo, business letter, etc.) as well as the content of those documents.

Submit your draft of the Document Series, to include all three deliverables for your chosen scenario (see below),

SCENARIO :

You are a customer relations manager at Matt’s One Hour Air Conditioning & Heating company. This locally owned, family company has been in business for 25 years, but it has recently been acquired by its new CEO, Ervin Holder. The new owner prides himself on continuing the family-style approach to business, where the goal is to “make customers feel like family.” Because of this, he has promised to honor all the warranty claims from customers who purchased units under the previous owners.

However, you have received an angry email from a customer, Melissa Smith. She claims that after her air conditioning unit broke, the company technician asked her to pay $900 for a capacitor that is still under warranty. You know that the new owner is honoring all previous warranties, so you decide to investigate the issue further.

You realize that Melissa Smith’s warranty is no longer listed as active in the company database. In fact, you notice many warranty accounts for existing customers are no longer active. Looking through the database settings, you realize the database has not been updated since the transition of ownership. There are different types of warranties based on the unit purchased. Each month, the system checks for warranties that are active and renews them while it inactivates warranties that are expired. If the update is not run monthly, certain types of warranties will not be reactivated and will display as inactive.

Because you are a small company, you work with IT Logic, a local IT contractor, for your IT services. You call the customer service number and speak to Fatima Salinas, who is able to initiate the system update. Now you need to get in touch with Inaya Rose, the account manager for IT Logic to make sure updates are done regularly.

To resolve the issue and make sure it doesn’t happen again, you have some writing to do. You will need to update Ervin Holder, the new owner. You also need to explain the situation and what needs to be done to Inaya Rose. And you further need to get in touch with Melissa Smith to let her know the status of her account.

Deliverables

• Document to Ervin Holder, the company owner.
• Document to Melissa Smith, the customer.
• Document to Inaya Rose, the company’s IT contractor.

QUESTION 1 : PART B : self review

Now that you have a draft of your assignment, it’s time to start thinking about revision. The first step in this process is to take stock of your current draft and begin to identify where you can make improvements.You will evaluate your draft using the project rubric–the same rubric I will use to provide feedback on your final draft. The rubric criteria reflect the goals of the project, so you are using the project goals to determine where you can improve your draft as you revise.

The goal of this task is to think critically about what you have done and identify areas where your draft can be improved. You do not have to know yet what you will do to improve the draft. For now, you are looking for issues on which you will focus as you go through the revision process this week.

Be honest and thorough as you go through your draft and the rubric. You are not grading your draft. You are looking for things you can do to make the draft better.

QUESTION 2 :WRITING STYLE SELF REFLECTION

Taking into consideration the “Writing Style” topic, reflect on the reading and your own experience with professional writing. Please submit your response to the following:

1. What is the most useful thing you learned in the “Writing Style” chapter and how will you use it in your own writing?
2. What does the word “concision” mean to you and why is it so important in professional writing? Do you have a strategy (or are you developing one) for ensuring that your own writing is concise?
3. Consider your own writing style in professional correspondence (i.e., emails for school or work, or other professional writing tasks you do on the job). How would you characterize your style? Considering what you have learned, do you think it is appropriate? How could your style be improved?