Question 1 

Symbols, rituals, and espoused values are three major types of observable artifacts.

Question 1 options:1) True2) False

Question 2 (1 point)

Ceremonies are the daily planned routines that occur in an organization.

Question 2 options:1) True2) False

Question 3 (1 point)

Espoused values can range from published documents, such as a company’s vision or mission statement, to verbal statements made to employees by executives and managers.

Question 3 options:1) True2) False

Question 4 (1 point)

It is easy to stay true to espoused values in times of economic downturns.

Question 4 options:1) True2) False

Question 5 (1 point)

Strong cultures are always good cultures as they guide their employees toward the most successful organizational outcomes.

Question 5 options:1) True2) False

Question 6 (1 point)

An outsider can fully grasp or understand the culture of an organization simply by looking at artifacts visible from outside the company.

Question 6 options:1) True2) False

Question 7 (1 point)

The anticipatory stage of socialization begins the day an employee starts work.

Question 7 options:1) True2) False

Question 8 (1 point)

Job satisfaction is higher and stress is lower when there is a good person-organization fit.

Question 8 options:1) True2) False

Question 9 (1 point)

Realistic job previews occur during the anticipatory stage of socialization during the recruitment process.

Question 9 options:1) True2) False

Question 10 (1 point)

Formal mentoring programs have always existed in companies, but their use is increasing.

Question 10 options:1) True2) False

Question 11 (1 point)

During her stay at the Renaissance Hotel, Ginny noticed that all the staff wore the same color and style of clothes. Which of the following layers of organizational culture would such a dress code represent?

Question 11 options:

1) 

Espoused values

2) 

Enacted values

3) 

Observable artifacts

4) 

Mnemonics

5) 

Basic underlying assumptions

Question 12 (1 point)

At Delta Diamonds, Inc., managers start every week with a two-hour meeting, focusing on goals for that week and open communication among team members in their department and ways to achieve the goals. This routine describes:

Question 12 options:

1) 

a ritual.

2) 

a story.

3) 

the company’s values.

4) 

the company’s language.

5) 

a symbol.

Question 13 (1 point)

Which of the following are the beliefs, philosophies, and norms that a company explicitly states?

Question 13 options:

1) 

Rituals

2) 

Stories

3) 

Ceremonies

4) 

Espoused values

5) 

Observable artifacts

Question 14 (1 point)

Walker International recently published its vision statement. This is an example of:

Question 14 options:

1) 

observable artifacts.

2) 

stories.

3) 

basic underlying assumptions.

4) 

rituals.

5) 

espoused values.

Question 15 (1 point)

_____ represent the deepest and least observable part of a culture.

Question 15 options:

1) 

Espoused values

2) 

Stories

3) 

Basic underlying assumptions

4) 

Rituals

5) 

Observable artifacts

Question 16 (1 point)

In organizations with fragmented cultures, there is _____ sociability and _____ solidarity.

Question 16 options:

1) 

low; low

2) 

moderate; high

3) 

high; moderate

4) 

high; high

5) 

moderate; moderate

Question 17 (1 point)

In organizations with communal cultures, there is _____ sociability and _____ solidarity.

Question 17 options:

1) 

low; low

2) 

moderate; high

3) 

moderate; low

4) 

high; high

5) 

low; moderate

Question 18 (1 point)

A culture that attempts to help the greater social good is a _______ culture.

Question 18 options:

1) 

sustainability culture

2) 

customer service culture

3) 

safety culture

4) 

diversity culture

5) 

communal culture

Question 19 (1 point)

A manager at a company where everyone always wore a dark suit and white shirt ran out of white shirts one day and decided to wear a very light blue shirt to work. Coworkers stared, pointed at him, and commented so negatively to him that at noon, he went out and bought a new white shirt and changed before going back to the office. This situation is indicative of ______.

Question 19 options:

1) 

a strong culture

2) 

a weak culture

3) 

lack of self-confidence

4) 

bullying

5) 

a counterculture

Question 20 (1 point)

Which of the following represents the first stage in the socialization process?

Question 20 options:

1) 

Attrition

2) 

Anticipatory

3) 

Encounter

4) 

Adaptation

5) 

Understanding

Question 21 (1 point)

Which of the following statements about the encounter stage of socialization is true?

Question 21 options:

1) 

It happens prior to an employee spending even one second on the job.

2) 

New employees compare the information they acquired as outsiders during the first stage with what the organization is really like now that they are insiders.

3) 

Newcomers come to learn the content areas of socialization and internalize the norms and expected behaviors of the organization.

4) 

It is the adoption of the spoken and unspoken goals and values of the organization.

5) 

It is the last stage in the socialization process.

Question 22 (1 point)

During which stage of socialization do newcomers come to learn the content areas of socialization and internalize the norms and expected behaviors of the organization?

Question 22 options:

1) 

Encounter

2) 

Attrition

3) 

Anticipatory

4) 

Understanding and adaptation

5) 

Selection

Question 23 (1 point)

Realistic job previews occur during which stage of socialization?

Question 23 options:

1) 

Encounter

2) 

Attrition

3) 

Anticipatory

4) 

Adaptation

5) 

Understanding

Question 24 (1 point)

Which of the following involve(s) making sure a potential employee has an accurate picture of what working for an organization is going to be like by providing both the positive and the negative aspects of the job?

Question 24 options:

1) 

Mentoring

2) 

Reality shock

3) 

Off-the-job training

4) 

Realistic job previews

5) 

Countercultures

Question 25 (1 point)

A process by which a junior-level employee develops a deep and long-lasting relationship with a more senior-level employee within the organization is called:

Question 25 options:

1) 

mentoring.

2) 

promotion.

3) 

ASA framework.

4) 

socialization.

5) 

orientation.

Question 26 (1 point)

At Verve Inc., Marie has been the department manager for five years. Marie starts every Monday morning with a 60-minute department meeting where each member in the department gets five minutes to report progress; share stories of success and failure; and seek general input, advice, and information. Jeremy is responsible for sharing an anecdote, an account, or a legend about the company for every first Monday of the month to keep everyone reminded of where they work and what is important. Marie has created the workplace for her department in a totally open forum. There are no walls or cubicles, and everyone—including Marie—is in one open room. Marie has created a skull with a victory flag on its forehead as her department’s corporate logo representing the “victory or die trying” motto for her group. The group has succeeded in achieving some exceptional results in the past two years.

Marie’s logo can be described as a(n):

Question 26 options:

1) 

ritual.

2) 

story.

3) 

espoused value.

4) 

ceremony.

5) 

symbol.

Question 27 (1 point)

Molly, Lily, Rosy, and Cathy are four friends working at four different organizations. In Molly’s firm, employees are both distant and disconnected from one another, whereas in Lily’s company, it is quite the opposite—employees are friendly, and they all think alike. Rosy works for an organization where employees think alike but are not friendly to one another. Finally, Cathy is at a firm where employees are friendly, but they think differently and do their own thing.

Molly’s firm can be described as having which of the following culture types?

Question 27 options:

1) 

Communal

2) 

Mercenary

3) 

Networked

4) 

Fragmented

5) 

Collective

Question 28 (1 point)

Lily, Molly, Rosy, and Cathy are four friends working at four different organizations. In Molly’s firm, employees are both distant and disconnected from one another, whereas in Lily’s company, it is quite the opposite—employees are friendly, and they all think alike. Rosy works for an organization where employees think alike but are not friendly to one another. Finally, Cathy is at a firm where employees are friendly, but they think differently and do their own thing.

Lily’s firm can be described as having a(n) _____ culture.

Question 28 options:

1) 

communal

2) 

mercenary

3) 

networked

4) 

fragmented

5) 

individualistic

Question 29 (1 point)

Rosy, Molly, Lily, and Cathy are four friends working at four different organizations. In Molly’s firm, employees are both distant and disconnected from one another, whereas in Lily’s company, it is quite the opposite—employees are friendly, and they all think alike. Rosy works for an organization where employees think alike but are not friendly to one another. Finally, Cathy is at a firm where employees are friendly, but they think differently and do their own thing.

Cathy’s firm can be described as having which culture type?

Question 29 options:

1) 

Communal

2) 

Mercenary

3) 

Networked

4) 

Fragmented

5) 

Complex

Question 30 (1 point)

Rosy, Lily, Molly, and Cathy are four friends working at four different organizations. In Molly’s firm, employees are both distant and disconnected from one another, whereas in Lily’s company, it is quite the opposite—employees are friendly, and they all think alike. Rosy works for an organization where employees think alike but are not friendly to one another. Finally, Cathy is at a firm where employees are friendly, but they think differently and do their own thing.

Rosy’s firm can be described as having a _____ culture.

Question 30 options:

1) 

communal

2) 

mercenary

3) 

networked

4) 

fragmented

5) 

collective